Privacy Policy Statement

For fruit.alpropharmacy.com

This statement outlines the Privacy Policy and practices of Alpro Alliance Sdn Bhd (the “Company”), including its subsidiaries and associated companies (collectively, the “Group”), concerning the collection, use, and/or disclosure of customers’ personal data via fruit.alpropharmacy.com. This policy complies with the Personal Data Protection Act 2012 (PDPA) of Malaysia.

Please note that this Privacy Policy complements, and does not limit or replace, the purposes for which you provide the Group with your personal data, as may be expressly stated in any form or interface used on this site.

Personal Data Collected

The personal information collected may include (but is not limited to):

• Name
• Identity Card Number or Passport Number
• Contact details such as Home Address, Phone Number, and Email Address
• Purchase details and order history (to support service delivery and future updates)

Purpose of Collection

Your personal data may be used for purposes including:

• Contacting you regarding your orders, pickup, or service updates
• Notifying you of new fruit arrivals, seasonal offers, or related promotions
• Responding to your inquiries
• Internal record maintenance and data updates
• Operational and administrative purposes (e.g., order packing, reporting)
• Verification and identification purposes (e.g., during self-collection)
• Auditing, billing, accounting, and reporting needs as required by law

If you provide personal data of another individual (e.g., for gift collection), you confirm that you have obtained their consent.

Data Accuracy and Updates

The Company takes reasonable steps to ensure the personal data we hold is accurate, complete, and up to date. Customers are encouraged to update their data when changes occur.

Data Protection

We implement reasonable safeguards to protect your personal data from loss, misuse, unauthorized access, or disclosure. Data will not be retained longer than necessary and will be securely deleted or de-identified when no longer required.

Access and Correction

You may request to:

• Access your personal data held by us
• Learn how it has been used or disclosed within the last 12 months
• Request correction of any inaccurate or outdated data

Requests should be submitted in writing to customercare@alpropharmacy.com. A reasonable administrative fee may apply.

We may reject certain requests in accordance with PDPA exemptions, such as:

• If the request is repetitive, frivolous, or unjustified
• If access could compromise a legal investigation or proceedings
• If disclosure would reveal confidential commercial information
• If the data relates to other individuals without consent

Transborder Data Transfers

If your personal data needs to be transferred outside of Malaysia (e.g., to affiliated entities for system processing), we will ensure a comparable level of protection is maintained in accordance with PDPA standards.

Data Erasure

You may request for personal data deletion by emailing customercare@alpropharmacy.com. Once deleted, all related data will be removed from our database. Please note that data erasure may affect your ability to use certain services (e.g., reordering or reference of past orders).

Enquiries and Contact

If you have any inquiries, requests, or concerns regarding your personal data, please contact:

Phone: 06-792 1923
Email: customercare@alpropharmacy.com

This Privacy Policy applies exclusively to fruit.alpropharmacy.com and was last updated on 8 July 2025.