Return & Refund Policy

For fruit.alpropharmacy.com

At fruit.alpropharmacy.com, we aim to offer fresh fruits at fair value for self-pickup at selected Alpro outlets. Due to the perishable nature of fruits, all items sold are strictly on an “as is” basis, and we do not accept returns or exchanges once items are collected.

However, if an issue arises, we are happy to hear from you and assist where reasonable.

1. What is Not Returnable

All fruits and fresh produce sold through fruit.alpropharmacy.com are:

• Non-returnable
• Non-exchangeable
• Non-refundable

We do not offer returns for:

• Change of mind
• Personal taste preferences
• Minor blemishes that do not affect edibility

2. In the Unlikely Event of a Problem

If you find that the item collected is severely damaged, spoiled, or incorrect, please notify our Customer Service on the same day of pickup.

Phone: 06-792 1923
Email: customercare@alpropharmacy.com

Please include:

• Your order number
• Photos of the item(s) in question
• A brief description of the issue

3. Resolution (If Applicable)

We will review your case on a case-by-case basis. If the issue is validated, we may offer a:

• One-time replacement

To be eligible, the product must:

• Be reported on the same day of pickup
• Remain in its original packaging and not be consumed

4. Cancellation Policy

Orders cannot be cancelled or changed once confirmed and payment is completed, as fruits are packed and reserved upon ordering.

If there are exceptional circumstances, contact Customer Service as soon as possible for assistance.

5. We’re Here to Help

While fruits are sold on an as is basis, we value your trust and feedback. If anything doesn't meet expectations, reach out to us and we will do our best to assist you fairly.

This Return & Refund Policy is applicable only to purchases made through fruit.alpropharmacy.com.

Last updated: 8 July 2025